We’re taking precautions to help minimize the spread of Coronavirus. You can find more information about what we’re doing on our website here.
There is no higher priority for Audiology Associates than the health and well-being of our patients and employees. We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC) and the OR Department of Health to stay on top of all developments. We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu.
In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:
- In order to keep patients and employees safe, we will no longer be seeing patients in our offices for the foreseeable future, effective Thursday, March 19, 2020. Instead, we will offer curbside service as well as remote service over the phone. We will still be answering our phones so please call (541) 291-9751 or contact us if you need anything. Our curbside or remote service will be available at all of our locations if you call ahead. We will unfortunately no longer be able to receive walk-ins, but you can stop by our Grants Pass location during normal hours via our drive-thru without an appointment. If you already have an appointment on the schedule, we will be in touch with you about your options. We will be seeing patients that have an urgent need in our office only on a case by case basis.
- If you are feeling under the weather or are experiencing a fever, cough, or shortness of breath, we would ask that you call and reschedule your appointment so as not to put other patients at risk. You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning. We recommend reviewing guidelines from the CDC on preventing illness.
- Dropping in can create a crowd in our waiting rooms. If an underlying condition or your age makes you more vulnerable to COVID-19, we urge you to avoid dropping in and instead call to schedule a time to get your hearing aids cleaned and checked. We will do our absolute best to get you on the schedule as soon as possible. You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning.
- We have instructed providers and staff to stay home if they are sick. If your provider becomes ill, we will ask them to stay home, and we sincerely apologize if this means we need to reschedule your appointment!
- If you need additional accommodations, please don’t hesitate to call our office to discuss.
We understand the importance of hearing at your best, especially in this time when communication is so critical. If there are any updates, we will post on our website and social media.
If you are having problems with your hearing aids and feel you cannot come in right away, please call, and we’ll see whether we can help you over the phone. Please feel free to call with any questions. We are always happy to hear from our patients.